PAYPA Refund / Returns Policy
Before returning any goods, faulty or not, you must contact us, explain the issue and (if applicable) request to return the goods. Where appropriate, we will issue you with a Return Authorization Number together with details on which warehouse the goods will need to be sent back to. All freight charges for the return of the goods will be at your cost unless bags were faulty. Any goods returned to us without a Return Authorization Number will not be processed and additional chargers incurred will be at your cost. Once good have arrived back into our warehouse and providing the cartons and stock are in good order for reselling we will then provide refunds for the cost of goods only and exclude any freight charges that were incurred. Return slips issued are valid for 30 days only.
Stock Availability
Despite stock information displayed on our website being linked live to our inventory system, quantities on our website are a GUIDE only. We do not guarantee the accuracy of stocking information although we aim to keep this information as accurate as possible.
We will not reserve items on your order until we have received payment in full for those items and have accepted your order.
DOA, Faulty Goods and mis-picked goods
You will need to notify us WITHIN 14 DAYS from invoice date if a product you have received is DOA (“Dead on Arrival” – not working), is faulty, has been damaged in transit, has been mis-picked (IE is not the product you have been invoiced for) or if you feel the product differs from the picture or description advertised on our website.
Please ensure products and packaging remain in new condition. We do send out replacement products in advance of receiving the returned goods. Once goods arrive, they will be tested by our staff. If that testing shows that the goods are in normal working order, they will be held at our warehouse for collection and we may charge you handling and shipping fees.
Liability and General
To the greatest extent permitted by law, we exclude all terms, conditions and warranties which would otherwise be implied into this agreement. Where we are not permitted to exclude a term, condition or warranty, it forms part of this agreement and, to the greatest extent permitted by law, our liability for a breach of that term, condition or warranty, is limited, at our election, to one or more of the following:In the case of goods:
(i) the replacement of the goods or the supply of equivalent goods;
(ii) the repair of the goods;
(iii) the payment of the cost of replacing the goods or of acquiring equivalent goods;
(iv) the payment of the cost of having the goods repaired; or
(v) in the case of services:
(vi) the supplying of the services again; or
(vii) the payment of the cost of having the services supplied again.
We are not liable to you for any special, consequential or indirect loss or damage arising from or in relation to any good or service acquired from us. In particular, we have no liability to you for any loss of profits, or opportunity, any internal costs you incur, or any data you lose resulting from any goods or services acquired from us.
our total aggregate liability to you for all loss or damage arising out of or in respect to this agreement, or any acquisition of goods or services from us is limited to the amount received by us from you in respect of the acquisition of that good or service.
This contract sets out the whole of the agreement between us and, except to the extent explicitly agreed by us in writing, any terms or conditions appearing on any other documentation, including on a purchase order, are of no effect.
This agreement is governed by the laws in force in the State of New South Wales. All actions in relation to this agreement, or any product or service purchased under this agreement must only be commenced or continued in a court located within NSW. No action in relation to this agreement or any product or service purchased under this agreement may be commenced more than 12 months after the cause of action arose.
Where we are prevented from performing an obligation under this agreement as a result of a cause outside our reasonable control, our obligation is suspended until a reasonable time after that cause ceases to prevent us from complying with that obligation.